FAQ
Welcome to the Elra Casa Frequently Asked Questions page. Answers to the most common questions about orders, shipping, and returns are below. For anything else, our team is always happy to help.
How long will it take to receive my order?
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days
Full details are in our Shipping Policy.
Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. Learn more in our Shipping Policy.
Where is Elra Casa located?
Elra Casa is a United States based online business offering a curated selection of lighting and home decor, with shipping available throughout the United States.
What if I receive a defective product?
Any defective item is replaced at no cost. Simply contact us within 30 days of receiving the order. See our Return and Refund Policy for details.
Can I cancel my order after it's placed?
Yes. Orders can be cancelled within 24 hours of being placed. Contact our support team as soon as possible so the order can be stopped before it ships.
What is your return policy?
Returns are simple and hassle free within 30 days of delivery. Every step is explained in our Return and Refund Policy.
When will I receive my refund after returning a product?
Once a return arrives and passes inspection, the refund is issued to the original payment method within 7 business days. Timing on bank statements can vary by payment provider. More details are in our Return and Refund Policy.
What happens if an item arrives damaged or incorrect?
Damaged, defective, or incorrect items can be returned free of charge within 30 days of delivery for a replacement or a full refund. See our Return and Refund Policy for how it works.
How can I contact customer support?
Our team can be reached through the Contact Us page or by email at info@elracasa.com.
Do you ship internationally?
Not at this time. Orders currently ship only within the United States.
Do you have a physical store location?
No. Elra Casa is online only, which keeps prices competitive and the selection wide.
Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact our customer support team for pricing and details.
What is the process for exchanging a product?
Exchange instructions are covered in our Return and Refund Policy.
How can I track my order?
Once an order ships, its progress can be followed on our Order Tracking Page.
Contact Us
Store Address: 32-11 Southern Drive, Fair Lawn New Jersey 07410, United States
Store Email: info@elracasa.com
Store Phone: +15512222758
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.