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Shipping policy

Shipping Policy
Last Updated: October 30, 2026

At Elra Casa, we want getting your order to be as easy as choosing it. That’s why every order shipped within the United States ships free.

Shipping Locations
This Shipping Policy applies to orders shipped within the United States.

Delivery Times

  • Order Cutoff Time: 12:00 PM (EST). Orders placed after the cutoff are processed the next business day, which may add one day to your delivery estimate.
  • Order Handling Time: 1 to 2 business days, Monday to Friday. Once processed, your order is handed to one of our trusted carriers.
  • Transit Time: 6 to 8 business days, Monday to Friday.
  • Estimated Delivery Time: 7 to 10 business days in total.

Delivery times are estimates and may vary due to factors outside our control.

Carrier Services
We work with reliable carriers to deliver orders across the United States, including USPS, UPS, and FedEx.

Shipping Costs

  • Free Shipping: Every order within the United States ships free, with no minimum order required.

Delayed, Lost, or Missing Packages
If an order has not arrived within the estimated delivery window, or tracking shows it as delivered but it cannot be found, please follow these steps:

  1. Check the details: Review the tracking page, check around the delivery address, and ask neighbors or building staff.
  2. Contact us: Email info@elracasa.com with the order number and a short description of the issue.
  3. We investigate: We open a claim with the carrier and reply with an update within 1–2 business days.
  4. Resolution: If the package is confirmed lost, we send a replacement at no extra cost or issue a full refund to the original payment method.

Tracking Your Order
As soon as your order ships, you’ll receive an email confirmation with your tracking number. You can follow your shipment anytime on our Order Tracking Page.

Changes to This Policy
We may update this Shipping Policy at any time. Any change will appear on this page with a revised Last Updated date, so we encourage you to check back periodically. Continued use of our website after a change means you accept the updated policy.

Questions? Visit our FAQ page or reach out to our customer support team.

Contact Information
Store Address: 32-11 Southern Drive, Fair Lawn New Jersey 07410, United States
Store Email: info@elracasa.com
Store Phone: +15512222758
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.