Refund policy

Return and Refund Policy
Last Updated: October 30, 2026

At Elra Casa, we want you to love every piece you bring home. If something isn’t right for any reason, our return process is simple and hassle free.

Order Cancellations
You can cancel your order within 24 hours of placing it by emailing us at info@elracasa.com. Please include your order number. After 24 hours we can’t guarantee a cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you’re welcome to return it after delivery under this policy.

30 Day Easy Returns
You have 30 days from the day your order arrives to send items back. To qualify for a return, items must be:

• Unused
• In their original condition
• Returned with all original packaging, tags, and accessories

Our support team will help you through every step. Restocking Fee: $0. We never charge restocking fees.

Return Policy Overview

• Return Window: 30 days from the day you receive your order
• Condition: Unused and in original condition, with all packaging, tags, and accessories
• Easy Returns: Our support team guides you through the process
• Restocking Fee: None

Return Costs
Defective or Incorrect Products: If your item arrives incorrect, damaged by the carrier, or defective in any way, the return costs you nothing.
Change of Mind: If you ordered the wrong item, it doesn’t fit, or you simply no longer want it, you cover the actual return shipping cost. Original shipping costs are non refundable.

How to Return an Item

1. Contact Us: Email info@elracasa.com with your order number and the reason for your return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send It Back: Ship your return using the instructions in your return authorization email. You can use the carrier or shipping method recommended there.

Refund Process
Inspection: When your return arrives, we inspect it to confirm it meets our return criteria.
Refund Timing: Once approved, please allow up to 7 business days for your refund to be issued to your original payment method. Timing may vary by bank or payment provider.

Exchanges
We gladly accept exchanges. To swap an item for a different product, email us at info@elracasa.com and we’ll arrange a quick exchange.

Order Not Delivered
If your order hasn’t arrived within the expected delivery window, email us at info@elracasa.com with your order number and we’ll investigate with the carrier. If the package is confirmed lost, we’ll issue a full refund to your original payment method or send a replacement at no extra cost.

Changes to This Policy
We may update this Return and Refund Policy at any time. Any change will appear on this page with a revised Last Updated date, so we encourage you to check back periodically. Continued use of our website after a change means you accept the updated policy.

Questions? Visit our FAQ page or reach out to our customer service team.

Contact Information
Store Address: 32-11 Southern Drive, Fair Lawn New Jersey 07410, United States
Store Email: info@elracasa.com
Store Phone: +15512222758
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.